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CubsFan23
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Message 1 of 2
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Caps Lock Blinking 3.2

HP Recommended
HP 15-Gw0010wm
Microsoft Windows 10 (64-bit)

HP Laptop without removable battery. It came with only 4 GB of RAM, so I purchased 16 GB of RAM. Installation went smoothly, and when I booted back up, the computer recognized the RAM and all was fine. Then, when I opened up my video editing software, the computer froze up. I shut it down and attempted to re-boot and got the CAPS lock flashing issue. I may have made a mistake by  leaving the 4 GB RAM card in when I installed the new 16 GB card. I attempted to remove the 16 G card and re-start. Same thing - CAPS lock flash and no boot. I tried putting the 4 GB card in the other slot, still won't boot. I removed the battery and attempted to re-start. At some point (not sure what I did), I got the CMOS reset message, and the computer booted after fixing some errors. Things looked like they were fine. (I had removed the 4 GB card by now and had only the new 16 GB card installed). I then shut down the computer to finish putting the casing back on, but when I attempted to re-boot, I got the CAPS lock flashing again. Since then, I have attempted what seems like everything to reset the computer, reset CMOS, reset BIOS, but nothing seems to work. (Tried hitting F10, ESC, Delete, but nothing. Tried holding down Windows and B and Windows and V, but nothing. Removed battery and held power down for a while and the tried to re-boot after an hour, but nothing.). The 3.2 blinking code tells me it is a memory issue, but nothing seems to work to get the system to reset. 

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@CubsFan23 

While you are correct in that this blink code indicates a Memory issue, that also included both the memory slot(s) and the motherboard itself.  So, if replacing the memory sticks does not solve the problem, then it has extended to one or both of the other items.

 

You can try running diagnostics by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------
If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number:
Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Case number and contact information appears.
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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