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PANKYS
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Message 1 of 3
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Caps light blinking , black screen and f12 light orange after windows update files download

HP Recommended
Hp pavillion dm1 3210AU
Microsoft Windows 10 (64-bit)

I downloaded the windows update files but install is awaited. I powered off laptop normally and went home. When I powered on the PC it has a black screen , caps lock light blinking white continuously and slowly , f12 is in orange light. I tried everything on this forum but no response. I tried win+B/V +power but no Bios booted. Removal of battery not worked. How can I fix it.? Processor light is off I mean not lightening

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WAWood
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Message 2 of 3
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HP Recommended

@PANKYS 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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GamerZ
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Message 3 of 3
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HP Recommended

Can't even access any bios options...even esc key doesn't start as usually....just - sign for me

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