Care Pack Extended Warranty doesn't cover faulty battery?

[dchamb90]

Hi,

I just got out of an online chat with an HP technician who informed me, after helping me through troubleshooting for what was a faulty battery, that the Extended Warranty Care Pack taken out for the laptop did not cover the battery.  Their reasoning was that "The unit is covered under warranty but the warranty for the batteri is expired."

If this is true then when I look up the laptop's current warranty status on HP's website, what it tells me is a bit misleading: "Active: Covered under Extended warranty,  42  months remaining" (for reference HP Support Assistant tells me the warranty for the laptop is a HP Care Pack and lasts until 2020).

When I hover over the question mark icon on HP's website next to the warranty status, the icon brings up a box which states:

"Warranty Status Types

‘Manufacturer’s warranty’ refers to the warranty included with the product upon first purchase.

‘Extended warranty’ refers to any extra warranty coverage or product protection plan,  purchased for an additional cost, that extends or supplements the manufacturer’s warranty."

So then I'm curious about a few things.

1. How can I see what exactly this Extended Warranty covers?  In HP Support Assistant it justs lists HP Care Pack and the date it is set to expire.

2. What exactly does a HP Care Pack normally cover if it doesn't fully extended the warranty as the website lookup would lead you to believe?

3. If the Care Pack doesn't cover the battery, what warranty would have successfully extended the battery's warranty?

4. If the battery is not covered, is my only option to order a new battery through HP?

Thank you for your help and clarification.

[Huffer]

The Care Pack extended warranty does cover everything the original warranty covered except the battery. OEMS do not want to cover batteries for longer than a year. You do have other battery options beides buying direct from HP. 

Post back if you are interested in finding a new battery. 

[Shashwattrivedi]

From where can I purchase genuine HP batteries if they are not available on hpshopping site?

[Huffer]

Where do you live (country)?

[Shashwattrivedi]

India

[Sana_SS]

What is the warranty period for HP replacement battery?

 Is it 1 year or 3 months? Im ordering in USA (michigan)