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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Cause of BSOD unknown

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03-23-2019 06:09 AM
My laptop regularly gets a BSOD while doing basic tasks such as listening to music through spotify, browsing the web using chrome and non-exhaustive programming with VScode. This happens like two or three times per week and it's quite frustrating because the cause is unknown. All of my drivers are up to date using the HP Support Assistant and I have reinstalled most of my software once or twice by now. What I noticed is that 5 seconds before my screen turns blue my spotify cuts out, but I have no clue if this really is the cause. The error message is always CRITICAL_PROCESS_DIED.
I installed a program called WhoCrashed to catch the error code and such and here is the result of analyzing the dump files:
On Sat 23-Mar-19 12:42:11 your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\032319-6500-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x1B35E0) Bugcheck code: 0xEF (0xFFFF80839DC84140, 0x0, 0x0, 0x0) Error: CRITICAL_PROCESS_DIED file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that a critical system process died. There is a possibility this problem was caused by a virus or other malware. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
I would be glad if someone can figure out what is wrong because I'm quite annoyed by it.
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03-23-2019 01:23 PM - edited 03-23-2019 01:24 PM
Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do on THIS self-help Community.
That said, the community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/
Good Luck
I am a volunteer and I do not work for, nor represent, HP
03-23-2019 01:23 PM - edited 03-23-2019 01:24 PM
Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do on THIS self-help Community.
That said, the community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/
Good Luck
I am a volunteer and I do not work for, nor represent, HP