11-29-2019 10:27 AM
I use bcu bios configuration utility for changing details as during the booting up I have screen with "product information not valid".
Someone been playing with the BIOS and I try to fix the problem using the software I mentioned above. But it comes with error saying that I cannot change it - "Access denied" returnCode="6". I don't understand why as there is no password on BIOS.
Can you please help me with it?
12-02-2019 02:20 PM
@Piomarek Welcome to HP Community!
I understand that you would like to change the SKU number.
Please let me know why you would like to change the SKU number.
If you are changing the SKU number in the advance BIOS. It is not possible
In that case, you have to contact phone support.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
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