Charging light indicator is blinks - white color light while charge is connected

[dparthi21]

Hi friends,

I am using

HP Pavilion 15-E015TX Laptop (3rd Gen Ci5/ 4GB/ 1TB/ Win8.1/ 1GB Graph)

I didn't use my lap for a very long time, today I have put charge to lap and tried to turn on but I didn't turn on and charger light in the laptop is blinking white light frequently while I plug-in the charger. please help me to turn on the laptop and why white light is blinking.

[IT_WinSec]

Hello @dparthi21 

Try the following steps

• Remove the notebook battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

If the above did not help, please, review the HP official article/guide about such issues you experience now.
Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true&section=ccweb&sfs=tdoc&lc=en

Let me know how it goes 🙂

[dparthi21]

Hi @IT_WinSec

Thank you for your reply.  

I have tried all the ways as have mentioned but no luck.

Still down, couldn't turn on the lap but when I connected AC power then i see white light blinks. Any ideas?

[IT_WinSec]

I am sorry to hear that.  Basically, the steps suggested in the interactive guide cover all steps and scenarios which can be performed by a user and remotely.

If you did try everything from the guide but nothing helped, I am afraid you will need to bring your computer (or ship it) for service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

>> http://support.hp.com/us-en/document/c00372730

>> https://support.hp.com/in-en/service-center

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Hope this helps.