Charging port not working

[Blake2021]

The charging port is broken and not able to read the charging cord is in place. 
model# 14m-ba013dx

[praveen196]

@Blake2021 Welcome to HP Community!

I understand that the charging port is not working.

Do not worry. I will try to help you.

Please let us know the when you connect the adapter to the laptop are you getting lights or not.

Please touch the power adapter and let us know is it warm or cold.

Have you tried with a different adapter?

Please perform the adapter test and let us know the result.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Adapter and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!