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‎01-23-2021 04:26 PM

HP Recommended
Product: HP Chromebook
Operating System: Chrome OS

Chromebook 1 month old and will not turn on

2 REPLIES 2

‎01-27-2021 11:48 AM

HP Recommended

Hi@Sam6100, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

Does Not Turn On

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

 

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‎02-08-2021 08:04 AM

HP Recommended

@Sam6100,

 

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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