Chromebook Cursor disappears/touchpad not working

[jeunemarie]

Please...I love my Chromebook but I cannot stand the cursor disappearing every couple of minute, I don't understand why this is happening.

[The_Fossette]

@jeunemarie,

Welcome to the HP Support Community!

I reviewed your post and I understand that the cursor disappears after sometime.

Don’t worry, I assure you I will try my best to get this sorted.

Have you followed all the steps suggested in the thread?

Meanwhile, I recommend you follow the below steps and check if it helps.

1. Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.
2. If necessary, press power button again to turn on the laptop.
3. If the issue persists, continue to the next step.

Perform a system recovery

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.

• If a hard reset does not resolve your issue, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Donna671]

my cursor stop working 

[Donna671]

 my cursor stop working 

[The_Fossette]

@Donna671,

Welcome to the HP Support Community!

• What is the exact model for your computer?
• Have you followed all the steps suggested in the thread?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[MJWoroso]

Did a hard refresh, still not working. mouse works but I want the touch pad to work.

[The_Fossette]

@MJWoroso,

If you have followed all the steps suggested in the thread then I recommend you contact support to check the available service options for your computer as this might be a hardware issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[Simon_5]

I found a website that fixed that problem https://browserhow.com/cursor-pointer-disappear-chrome/.The simple fix is to type into search bar chrome://reset. This will restart your chromebook and fix the problem you are experiencing.

[Jennifer272]

I was doing my homework from my school Chromebook then my mouse started to freeze now it want let me do anything

[Jennifer272]

What should I do