Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-22-2024 10:19 AM

HP Recommended
Product: HP Elite Dragonfly 13.5 inch Chromebook (5B955AV)
Operating System: Chrome OS

When I close the lid or just walk away from the laptop, it usually sleeps. But occasionally it turns off, or I think actually crashes. I have to restart the computer the next I want to use it. Started happening of course right after the warranty ended, and is becoming more frequent. The laptop has had a very easy life over the last two years, so I wouldn't expect to be having problems like this.

 

Any advice appreciated.

2 REPLIES 2

‎08-15-2024 08:15 PM - edited ‎08-15-2024 08:16 PM

HP Recommended

Same issue. It not only crashes randomly (prompting to restore chrome tabs after restarting), but there have been inconsistencies with both Bluetooth and wireless (WiFi) connectivity.

 

May be the last HP laptop I ever purchase as I paid around $1100 for this one (Chromebook). 

Was this reply helpful? Yes No

‎09-09-2024 12:31 PM

HP Recommended

Mine is now crashing at least once a day. Definitely the last HP product I buy. My last Asus chromebook was going strong after 3 years. I'm sorry I replaced it with this piece of junk. No surprise that HP has discontinued it.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.