05-19-2020 08:19 AM
My chromebook won't charge. When I plug it in the LED alternates between orange and white. I've tried resetting it etc, but can't get it to turn on. While the charger is plugged in I can hear a clicking coming from the back as well as a high-pitched whine. The chromebook is within warranty. What should I do?
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05-29-2020 12:32 PM
@tph43 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
That said, Do you hear the fans running when the power button is used to turn on the device? if yes, click here to troubleshoot
If not, try the below steps:
Step 1: Remove external devices
If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.
After you have removed all external devices, turn on the Chromebook.
If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.
If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.
Step 2: Perform a hard reset
A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.
A hard reset does not remove any local files or settings.
Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.
If necessary, press power button again to turn on the laptop.
If the issue persists, continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD
(By the end of this article all the issues should be resolved)
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06-02-2020 01:55 PM
I left it charging overnight and it booted without issue, so maybe it was just taking a long time to charge. No idea what the noises were, but the problem has gone away.
06-02-2020 02:19 PM
@tph43 That's awesome, I'm glad it worked,
Remember, if you ever need help related to your HP device,
We'll be right here and happy to help, take care and have an awesome day, ahead.
I am an HP Employee