Chromebook turned off and won't turn back on

[BoobTea]

After a few years of use, my Chromebook has turned off, and does not seem to be turning back on. I've tried holding down the reload and power button, although I'm not sure if that's the right solution, given that the power button is on the side of the device and not a regular keyboard key. My computer has turned off before, but after holding down the power button, or sometimes just shaking the device a little, it has always woken up. But this time, it hasn't. I've been using it for a while today, playing Minecraft. I left it on my bed on the charger and went to the bathroom, and once I returned, I tried moving, and the screen and fans shut off. I've checked, and the charger I was using is still functional, but, no lights appear when I plug it in on either side. Is there a way to get it to wake back up? Or has my Chromebook passed away? Thanks

[Irfan_06]

Hi @BoobTea,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Chromebook that is not powering on.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support