Chromebook will not start up or charge.

[Roskam72]

Chromebook will not charge or boot.  I've done all the recommended troubleshooting tips but to no avail.  Now I am not getting any charge indicating lights whatsoever.  I replaced charging cord, that did not work either.  Any ideas as to what the problem might be? Should I replace the battery? Thanks

[Dilip_18]

Hi@Roskam72,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Chromebook will not charge or boot.

The first thing to check for when your Chromebook won't turn on is a dead battery. Plug the unit in via AC charger and let it charge for at least 30 min to an hour and try turning it on again. A "blank screen" is when the light on the power button is on, but the screen remains black.

I have a few recommendations 

• Use this link to troubleshoot when your HP Chromebook does not have power or is not charging. 
• Turn off your Chromebook.
• Remove the power adapter.
• Remove the battery, then put it back in.
• Reconnect the power adapter.
• Turn on your Chromebook.

Hope this helps! Keep me posted. 

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