Cmos Checksums is invalid

[Shadowspirit]

Hi

I bought a HP Victus 16 in november 2023. 

It worked great for a couple of months. 

But now, once or twice a day, the laptop boots with a CMOS checksum error (502)

When I press enter to confirm default settings it's not guaranteed it will boot. Sometimes it will, sometimes it won't. I am pretty sure the battery is the culprit. I tried all the rest:

- Recover BIOS

- Update BIOS

- Update all drivers

- Default settings in BIOS 

- Resetting the laptop from scratch

When the laptops gets booted, it works very well. 

But this CMOS error is driving me mad.

Sometimes the laptops shuts off doing work or playing games. It is not reliable. 

What should I do?

I presume I still have warranty.

Can I just replace the device or get a repair on the battery?

 

[Irfan_06]

Hi @Shadowspirit,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that has a CMOS error.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Shadowspirit]

Hello Irwin,

I did all those steps.

Didn't help.

I am thinking the problem lies within the battery.

[Irfan_06]

Hi @Shadowspirit,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support