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Alilou28
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Cmos reset (502)

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Hp envy x360 15m-bp111dx

please how can I solve this problem

Sometimes black screen, Sometimes cmos reset message than start and freeze.

I can't reach the bios by pressing f10

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Echo_Lake
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@Alilou28

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

To resolve a BIOS issue, install the latest BIOS for your computer. See Downloading or Updating Software and Drivers for HP Computers for more information.

Refer to one of the following links for information about restoring the BIOS on your computer:

If needed, contact HP for assistance in resolving this issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
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Alilou28
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I will try it today thank you 😊 

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Echo_Lake
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@Alilou28

Thank you for posting back. 

 

Work on it as per your convenience and keep me posted on the results.

ECHO_LAKE
I am an HP Employee

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Alilou28
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Your advice solved half of the problem 

Now I don't see the cmos 502 message BUT the laptop freezing too much and I can't do anything just force turning off with long press on power button.

 

Please what can I do

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Echo_Lake
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@Alilou28

Thank you for posting back. 

 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
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Alilou28
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I did all of that but still freezing.

Rhan I try to put new windows 10 but freez before finishing the installation of new windows.

I try to put new ram but same problem 😪 

Can you please help 🙏 

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Echo_Lake
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@Alilou28

Thank you for posting back. 

 

Since you have already tried most of the troubleshooting steps to resolve this issue,  I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

 

ECHO_LAKE
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