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Message 1 of 4
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Flag Post

Compaq presario cq61 system disable

HP Recommended
Compaq presario cq61VL303EA#ABS

Hi,

I want to reinstall my compaq presario sq61 after a long time of no activity.

But at boot, it asked me at boot three times a password (never asked me that before...) and finally show me the message :

 

System disable

[97997581]

 

Can you help me.

 

This problem was resolved for several people before me by send them a new password...

 

Any idea for me?

 

Thanks very much!

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@laurentwaro

 

Welcome to the HP support community.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Message 3 of 4
Flag Post
HP Recommended

Thanks Sandy,

i used the link, but for them, it seems that my presario is not supported anymore by HP.

Does it mean that my portable can not be used anymore?

 

Thanks for your reply

 

Laurent

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HP Support Agent
HP Support Agent
23,465 23,357 1,295 1,383
Message 4 of 4
Flag Post
HP Recommended

@laurentwaro

 

You can contact your nearest service center.

Here is a link to contact HP Service Centers, by Country/Region: Click here

 

Cheers.

Sandytechy20
I am an HP Employee

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