Complex Virus in BIOS

[JNU1313]

Hey there!
In the course of removing a serious and complicated backdoor virus infection consisting of various network operating malware elements, my BIOS is obviously also infected. So I have to delete and reinstall it! This is a HP Pavilion 15-cs2008ng and a HP Pavillion 15-n284eg. How do I have to proceed in both cases and/or can HP support me?

Thanks a lot in advance!

[WAWood]

@JNU1313 

IF you're asking if HP can assist you in restoring the BIOS to these PCs, unless they are both still under warranty, the simple answer is no.

In both cases, what you would have to do is the following:

1)  Visit the HP product page for each of your models and download the HP BIOS update faile -- it will be a softpaq file -- a self-extracting archive.

2) Save the files off to  USB stick.

3) Since the BIOS updates have to run in Windows, then you have to boot your PCs from external media in order to run those files.  See the instructions below about using Macrium Reflect to make WinPE boot media using a separate PC.

4) Make two USB boot sticks, one for each PC

5) On each boot stick, copy the respective HP BIOS update file

6) Boot each of your PCs in turn from their respective USB boot stick.  Be patient as it takes quite a while to complete the boot -- a couple of minutes or more

7) Once the PC is up and running, look at the bottom left of the MR screen and see the file manager icon.  CLick that icon, browse the boot stick file system to find the BIOS update file and double-click it to run it.  When that is done, you have rewritten the BIOS for each of the PCs.