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Locked

‎08-05-2019 09:18 PM - edited ‎08-05-2019 09:20 PM

HP Recommended
Product: Stream 11
Operating System: Microsoft Windows 10 (64-bit)

After letting my 11 year old son use my laptop I've found myself locked out of it completely. His interest in tinkering with technology has lead to a couple of similar issues in the past but they where easily remedied. After 3 incorrect attempts the number i51355345 is listed along with an error saying that the computer is disabled. What can I do.

1 REPLY 1

‎08-06-2019 07:35 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP
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