• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-18-2022 03:05 PM

HP Recommended
Product: HP Laptop - 14-dk1025wm
Operating System: Microsoft Windows 11

Hi, to those who reply! I am having issues with my HP laptop computer Model 14 - dk1025wm. The prod. ID is 1A491UA#ABA. It will start to come on passed the HP load screen once quite some time passed or when it's cooled off. Then passed the locked screen into the home screen. There are times an error code would of as a blue screen and  there are times I cannot even open up any apps downloaded on my computer. Also, before that was the screen being glitchy and I could see the pixels if I even MADE it pass the blue screen. I uninstalled some unnecessary apps but there is one that somehow has not even tried to uninstall. It is still there which agitates me. I am trying to be patience but I really would like to know if I resolve this issue. It had gotten worse after being upgraded to Windows 11. I don't have to get a new laptop or device to work on my school work and other things if the issue I am facing is solvent. I hope it wouldn't have to come to that. Lastly, the back/bottom is not removable 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.