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Microsoft Windows 11

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My computer screen is all black, wont turn on and it flashes. The flashes aren’t continuous, they’re more like (* … * … *). Please please PLEASE tell me how to solve this issue. I tried to hard reset, I tried everything on this website and still nothing worked. I’m hoping that I do not have to refer to a someone to fix my computer.. I just want to be able to do it at home. My computer was off the charger and I fell asleep. I woke up to plug it in and turn it on and this happened.

1 REPLY 1
HP Recommended

Hello @xxixis 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Power off notebook

(2) Connect and power on <external monitor> via vga/hdmi cable.

(3) Power on notebook

(4) What happens ?

(5Please report your results

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