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Ek325
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Computer crashed now asking for Administrator Password or Power On Password

‎11-02-2019 10:43 AM - last edited on ‎11-02-2019 10:30 PM by Moderator

Product: HP 11-y020wm Stream Notebook
Operating System: Chrome OS

        Hello, I was browsing online and my HP Stream crashed. Now when I press the power button, I'm being asked for the Administrator or Power On Password. After attempts a box that says system disabled is displayed. Along with the numbers 68469671. This never happened before. Any assistance would be appreciated. Thank you.

edited. **

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Moderator
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Message 2 of 2
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HP Recommended

Computer crashed now asking for Administrator Password or Power On Password

‎11-02-2019 10:31 PM

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

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