Computer goes to sleep, requires hard reboot.

[BBOURQUE99]

New in JUN 2020, HP Pavilion x360 Convertible 14-dw0xxx. Still under warranty.

Within the last month the following has begun happening- Each time the computer goes to sleep, closed or not, it cannot be woken up by a keystroke, trackpad click, or single power button press. It MUST be hard rebooted EVERY TIME. Doing this produces an error in the top left of the black screen that reads "The operating system did not shutdown cleanly. Reconstructing cache metadata." It runs through this process, then boots regularly.

I've ensured everything, including the BIOS, is up to date.

Is this a lemon, or is there a fix?

Thanks!

[The_Fossette]

@BBOURQUE99

I reviewed your post and I understand that the computer is not waking up from sleep.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check whether the issue is resolved.

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

If you continue facing the issue, then follow the below steps.

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

If the issue persists, follow the below steps.

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[BBOURQUE99]

This does not resolve the issue.

[The_Fossette]

@BBOURQUE99

Follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03383935

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe