Computer is locked when starting

[Henk70]

When i updated the grafiks amd Radeon the screen went blank and nothing happens! Please help!

[Flower_Bud · Accepted solution]

@Henk70

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand, your computer is locked and the screen is blank,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Have you tried connecting the notebook to an external monitor?

Have you performed system restore?

Let's try these steps to resolve the issue: 

System Restore:

Click here to see this video in full screen on YouTube.

1. Turn off the computer and wait at least 5 seconds with the computer in a full off state.

2. Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.

3. If a language selection screen opens, select the language you want to use to continue.

4. On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.

   

5. On the Choose an option screen, click Troubleshoot.

   

6. On the Troubleshoot screen, click Advanced Options.

   

7. On the Advanced options screen, click System Restore.

   

8. Click Windows 8, click Windows 8.1, or click Windows 10 as the target operating system.

   

   The System Restore window opens.

9. Click Next.

   

10. Click the Restore Point that you want to use, and then click Next.

    The Confirm Restore Point window opens.

11. Click Finish to restore your computer to a previous point.

    

12. Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.

    

13. System Restore returns the computer configuration to a previous point in time and restarts.

For more information, click here

Let me know how this goes,

Have a great day 🙂

Cheers 🙂

[Henk70]

Hi, thanks for the help! I made system recovery to a restore point, it went well. 🙂

[DavidSMP]

@Henk70,

I read this response. It is great to hear from you. Thanks for the update. I am glad that things went well. As @Flower_Bud is out for the day, I am responding on her behalf. As the issue has been resolved, Please mark @Flower_Bud's post as an accepted solution as it will benefit several others with the same issue.

Also, give her post a kudos for her efforts to help.

Thanks and have a blessed day ahead. 🙂