• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎09-12-2022 08:13 AM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 (508S1AV)
Operating System: Microsoft Windows 11

Does anyone else's notebook keep waking up after the screen timer turns it off? When I manually put it to sleep, it will stay asleep. But when the screen times out and turns off, it will wake itself up on the lock screen, and Windows Hello won't stop looking for me. This PC has HP's walk-away lock, and wake on approach. After thinking there was an issue with those features, I disabled them both. The screen still turned itself on even after I turned the two features off, and the only thing I can do to keep it asleep now is either manually put it to sleep, or close the notebook.

 

What's the solution here? I just got this computer last week, and the two features were functioning just fine before I got a package of updates from Windows Update. I  believe one of these downloads had a bug. I just want the screen timeout to work properly and keep the screen off unless I wake it up.

 

Command Prompt notes that the HP printer service wakes the device. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.