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HP Recommended
HP Laptop - 14-fq0013dx

Trojan and window defender locked computer down, give me a number to window support- they want between 250.00 to 1000.00 to fix

 

2 REPLIES 2
HP Recommended

Hello  @Rick0221 

 

Please reinstall your operating system !

 

You need <another computer> to prepare <USB flash drive> to install windows

 

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are already included )

---

 

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

---

 

HP Recommended

Hello @Rick0221 please report your results

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