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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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There is nothing we can do from here about that, as the solution requires completely factory resetting the PC and we have no way of doing that.
In addition, HP has stopped carrying much of the older Win7 recovery media, so you would have to contact HP Customer Support to see if you can still get it.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If HP no longer provides Recovery Media for your model, another site you should check is: http://www.computersurgeons.com/
Before using the media, read through this: http://support.hp.com/us-en/document/c00006110
I am a volunteer and I do not work for, nor represent, HP
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