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Abby05
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Computer not turning on

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Pavilion

BDF2A4D9-F5C8-4C07-A8A4-F3EACF64CFF0.jpeg

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WAWood
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@Abby05 

You said your laptop is not turning on -- but your screenshot says otherwise -- as it IS turning on, and is installing an update.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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wolves920
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HP 15-F004WM Notebook PC (Energy Star) [personal information removed] Product Number J8A21UA - I've rebooted several times and some times the logon screen will come up and sometimes it won't.  I've tried entering pin number, password that I think it is and either it will do nothing, or then a circle comes up and just keeps turning and turning and not going to another screen

 

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