cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
EmperorSkiratta
New member
1 0 0 0
Message 1 of 2
107
Flag Post

Computer randomly powered down, refuses to turn on

HP Recommended
HP ENVY x360 Laptop - 15m-ee0023dx
Microsoft Windows 10 (64-bit)

I've had this laptop for just over 90 days, and it's been working great for me. Specific model info is that it's the HP ENVY x360 Laptop - 15m-ee0023dx. Today, it randomly shut itself off while I was in a zoom meeting, and tried to plug my phone in to charge it. The only thing I did differently in regards to this is that I recorded meetings, and I plugged my phone in with what should have been a new cable instead of the one I've used in the past to connect it. It didn't read my phone, so I adjusted the cable a little, and that's when the computer shut down. It refuses to turn on, and I have tried the methods involving holding down the power button with everything unplugged, then plugging in the power adapter. This method does not work. No indicator lights of any kind while plugged in.

 

I also need to know if opening the computer and removing the SSD will void my warranty before I open it up as I need the recordings of the zoom meetings I made today, along with several other files.

 

EDIT: I should also note that there was no warning before it powered off, and it did not give me a BSOD. The battery indicated that it was charging when this happened.

1 REPLY 1
WenEm13
New member
1 1 0 0
Message 2 of 2
Flag Post
HP Recommended

I had close to the same issue happen to me yesterday as well. I have an HP Spectre x360 - 15df1033dx that I have had for 13 months. Like you, it’s worked perfectly up until last night. I went to power on the laptop and I saw the login screen and then it went black, shut down, and I haven’t been able to power it up since. Zero warning. I through the steps of  unplugging and holding down the power button to no avail. I’m not even getting the led light indicating the laptop is charging. I know the power adapter works (it works on my daughters laptop - same model) and if I use her cable I am left with the same result of no power, no boot up. 
Any suggestions?? Everything was working perfectly the night before. 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation