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HP Pavilion x360 m3 convertible PC
Microsoft Windows 10 (64-bit)

So I was gaming and suddenly my computer shut off, can't turn it on. When I plug in the power cord the light gets orange. I already tried to take out the ac adapter and keep pressed the on button for 8, 15, 30 secs then connect the ac adapter again and nothing. I also noticed if I plug in the ac adapter the computer gets burning hot and I mean BURNING.

After a while when its not hot anymore, I press the power button without connecting the cord and the light from the power button gets white for like 8 seconds and then turns off but no booting no nothing just that light. Idk what to do anymore, idk if the computer is now useless or if its salvageable, if it overheated causing internal damage or if I should just let it breathe for like a day. Any help is welcome.

1 REPLY 1
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@PCano
Thank you for posting on HP Forums,

Echo_Lake is at your service.

I understand you are in need of support, I appreciate your efforts to try and resolve the issue. You’ve done an excellent job on diagnosing the issue from your end and the computer overheats, this sounds like hardware related. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

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