Computer stuck Diagnosing your pc

[Maureen631]

Caught in endless loop of diagnosing computer. Have gone thru the Troubleshoot/StartUpSettings. Refuses to do System Restore, refuses to uninstall updates. Ran both hard drive diagnostics and passed. Cannot choose to start in Safe Mode because following the directions always ends up restarting and back to diagnosing pc bypassing the window with numbered options where safe mode is #4. Hard reset unsuccessful. Battery not removable. Tried it all. All end with restarting and all start with Diagnosing Your PC. What next?

[VikramTheGreat]

Hi @Maureen631,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble using the HP Pc, where the pc is stuck in a loop of diagnosing and not able to use. Thank you for letting me know the steps you have tried, and sorry to hear about the issue. To try and resolve the issue, let's try the BIOS Restore and let me know if this helps.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged in
2) Hold down the Windows and B buttons together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support