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User183727
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Message 1 of 2
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Flag Post

Computer stuck in safe mode screen

HP Recommended
HP Notebook - 15-af131dx
Microsoft Windows 10 (64-bit)

My computer has suddenly been booting me into safe mode with out any way to enter my desktop or login at all I’ve watched many videos but none have helped If anyone knows a way to fix this please help.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@User183727

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  (do not skip any troubleshooting steps if you feel steps are repeating) 

  1. Turn off your computer, then turn on your computer and repeatedly press the ESC key until the Startup Menu opens.

  2. Begin a System Recovery by pressing F11. If prompted, select your keyboard language type.

  3. The Choose an option screen displays. Click Troubleshoot.

  4. Click Advanced options.

  5. Click Command Prompt to open the Command Prompt window. You might need to select your account and enter your password to continue.

  6. Type the following command to exit Safe Mode:

    bcdedit /deletevalue {default} safeboot and press Enter.

     Command Prompt with Exit Safe Mode command

  7. Close the Command Prompt window by clicking the X in the upper right corner.

  8. The Choose an option screen displays. Select Continue.

    The computer starts normally.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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