08-10-2019 03:20 AM
I have had a couple of problems with my computer suddenly turning off (not shutting down, just turning off) even when the battery is displaying at over 20%. I am not getting the usual notification that my battery power is running low, the laptop just turns off unexpectedly. When I power up, (with the power cable attached) every time it shows a reasonable battery charge. This morning, when I turned on my PC it showed a message saying that my battery may be in need of replacement. I have noticed over the past couple of months that it does not appear to be taking a charge when I do plug the power cable in (there is normally a red light when it is charging) and the bottom display shows 'plugged in, not charging'.
Any thoughts? Even if I do need to replace the battery, I don't understand why I am no longer getting notifications that the power is low, as was the norm. The laptop is only a couple of years old, so very disappointing if the battery is at fault.
08-12-2019 09:10 AM
@LesleyAJS, Welcome to HP Support Community!
This looks like a hardware issue.
Please reach out to the HP Support in your region regarding the service options for your computer.
Hope this helps!
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