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LesleyAJS
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Computer sudden shutdown with no notification

HP Notebook 1DL95EA#ABU
Microsoft Windows 10 (64-bit)

I have had a couple of problems with my computer suddenly turning off (not shutting down, just turning off) even when the battery is displaying at over 20%. I am not getting the usual notification that my battery power is running low, the laptop just turns off unexpectedly. When I power up, (with the power cable attached) every time it shows a reasonable battery charge. This morning, when I turned on my PC it showed a message saying that my battery may be in need of replacement. I have noticed over the past couple of months that it does not appear to be taking a charge when I do plug the power cable in (there is normally a red light when it is charging) and the bottom display shows 'plugged in, not charging'.

 

Any thoughts? Even if I do need to replace the battery, I don't understand why I am no longer getting notifications that the power is low, as was the norm. The laptop is only a couple of years old, so very disappointing if the battery is at fault.

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Computer sudden shutdown with no notification

@LesleyAJS, Welcome to HP Support Community!

 

 

This looks like a hardware issue. 

 

Please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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