• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎11-29-2018 12:01 AM

HP Recommended
Product: Envy: 17t-u000 CTO
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy 17t-u000 CTO that I got about two years ago. Recently it shut off for no apparent reason. After inspecting the laptop I decided it was probably the battery, so I installed a new one, however, it still will not turn on though now the charging light comes on. When the charging cable is plugged in, the orange light comes on, but when I press the power button, the light goes off and nothing starts. To get the light to come on again, I have to unplug the battery and reinstall it. I have tried to perform a hard reset, but when I do that, the fan comes on for about 5 seconds before shutting down in the same way as previously described. I’m really not sure what to do.

1 REPLY 1

‎11-29-2018 03:50 AM

HP Recommended

So, the battery will not charge.

 

You may need to closely inspect the battery connector and the header that it plugs into.

 

What exactly do you mean by" unplug the battery and reinstall it"?

 

All you should need to do is unplug the battery connector and reconnect it.

 

Have you considered that the new battery may be faulty?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.