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‎05-20-2019 12:42 PM

HP Recommended
Product: HP Envy Notebook 15-as020nr
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone! So I have a HP Envy Notebook 15-as020nr PC, and when I try to turn it on, the power button is lit, but the screen is still black and the cap lock key flashes a white light 3 times, so I was wondering if anyone would know what could be up with it? Also I'm just hoping I'm posting to the right board.

2 people had the same question
1 REPLY 1

‎05-21-2019 02:55 PM

HP Recommended

@Redelle
Thank you for posting on the HP Support Community.

LEDs blink 3 times Memory Module error not functional, To fix this issue, ship the unit in for physical diagnosis, Contact our Support and our Support Engineers should be able to check the available service options for your laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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