05-20-2019 12:42 PM
Hello everyone! So I have a HP Envy Notebook 15-as020nr PC, and when I try to turn it on, the power button is lit, but the screen is still black and the cap lock key flashes a white light 3 times, so I was wondering if anyone would know what could be up with it? Also I'm just hoping I'm posting to the right board.
05-21-2019 02:55 PM
Thank you for posting on the HP Support Community.
LEDs blink 3 times Memory Module error not functional, To fix this issue, ship the unit in for physical diagnosis, Contact our Support and our Support Engineers should be able to check the available service options for your laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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