Computer won't turn on and no change light

[Jimmyjub]

Have an envy360 and it won't start and when plugged in the charge light won't come on I did try another charger and it was the same no light 

[Deep_World]

Hi @Jimmyjub,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

1. What is the exact model number and age of your Envy x360?
2. When you press the power button, do you see any LED lights, hear fan noise, or hear any beeps?
3. Have you tried removing any external devices (USB drives, docking stations, etc.) and then attempting to power it on?
4. Has the laptop ever been exposed to liquid spills, drops, or overheating?
5. Was the battery completely drained before this happened, or was it previously charging normally?

Troubleshooting steps to try

1. Perform a hard reset / power drain
   • Disconnect the charger and remove any peripherals
   • Hold the power button for 30–60 seconds
   • Reconnect the charger and try powering on
2. Test with AC power only
   • If the battery is internal, just ensure you’re using a known-good HP charger with the correct voltage and amperage
3. Inspect charging port and connector
   • Check the USB-C port or power jack for dust, debris, or bent pins
   • Wiggling the connector slightly while plugged in can sometimes indicate a loose internal connection
4. Try a different power outlet
   • Simple but sometimes overlooked ensure the outlet is working by testing another device
5. Look for diagnostic LEDs
   • Some Envy x360 models flash diagnostic codes when there’s a power or motherboard issue
   • Note any blinking patterns or sequences

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[Arry5]

HP Envy x360 Laptop 13-bf0002na

Will not charge. No light when plugged in. Press power key - 3 orange lights.

Tried to hold power key for 20 secs.

Tried different hp charger

No joy

[Deep_World]

Hi @Arry5 

Thanks for your response. It looks like you’re still having issue with the unit suspected to be an issue with the system board.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World

[Jimmyjub]

We tried everything you said and no there wasn't any liquid damage. The computer is just over 2 years old and out of warranty 

[Hawks_Eye]

Hi @Jimmyjub 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

Our apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye