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‎11-04-2017 05:00 PM

HP Recommended
Product: HP ENVY x360

I dropped my laptop and it wouldn't turn on, so I went to see what was wrong with it at a laptop repair store.  Apparently a plate was bloking something so they took it out and it could turn on again. But it only turns on plugged in and shuts off if not, should I open it up and put the plate where it's supposed to go or get hp to look at it?

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‎11-04-2017 06:57 PM

HP Recommended
@OnnytheOni wrote:

I dropped my laptop and it wouldn't turn on, so I went to see what was wrong with it at a laptop repair store.  Apparently a plate was bloking something so they took it out and it could turn on again. But it only turns on plugged in and shuts off if not, should I open it up and put the plate where it's supposed to go or get hp to look at it?

Hi,

 

Youve mentioned you went to see a repair store? So.. Did they mentioned something about the plate? What is it for?

Yes you could call HP but please be advised that you are going to pay for the accidental damage

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


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‎11-04-2017 06:57 PM

HP Recommended
@OnnytheOni wrote:

I dropped my laptop and it wouldn't turn on, so I went to see what was wrong with it at a laptop repair store.  Apparently a plate was bloking something so they took it out and it could turn on again. But it only turns on plugged in and shuts off if not, should I open it up and put the plate where it's supposed to go or get hp to look at it?

Hi,

 

Youve mentioned you went to see a repair store? So.. Did they mentioned something about the plate? What is it for?

Yes you could call HP but please be advised that you are going to pay for the accidental damage

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Tags (1)
Was this reply helpful? Yes No
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