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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Constant 3F0 errors with brand new HP Envy 17 running Win11

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01-26-2022 08:38 PM
I just purchased a brand new HP Envy 17, system now running Win11 (came with Win10). I randomly get 3F0 errors indicating boot device not found. I've run diagnostics multiple times with no errors, made sure all drivers are up to date. Powering down, waiting and powering back up recovers every time, but I'm worried this won't last. This is very frustrating as the only reason I bought this system was that my previous Spectre 360 finally died. I was hoping for at least the lifespan I got with that laptop. I have not tried restoring the BIOS to the default setting as I'm not sure if doing so will require me to have to reinstall apps or restore any data. Any help would really be appreciated, or do I just need to get a new laptop by using the warranty?
02-01-2022 07:06 AM
@Bigpoiboy
Welcome to the HP Support Community! I'd like to help!
I see you are experiencing issues with the HP Envy Notebook not booting to windows goes to error message.
The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.
Recover the BIOS using a key press combination.
Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys.
The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.
NOTE: If the HP BIOS Update screen is not displayed, press and release the power button, and then immediately press the Windows + b keys at the same time, repeatedly, until the computer beeps or opens the HP BIOS Update screen.
After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.
As you have run the test on the hard drive using HP PC Hardware Diagnostics and the drive has passed all test. So continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue.
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
Click here for the HP Cloud Recovery Tool (Windows 10) link.
If issue still persist then it is a hardware issue on the PC.
Hope this helps! Keep me posted.
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