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‎01-02-2023 03:41 PM

HP Recommended

Thank you! I have a hard drive on order and will be able to install it and reinstall the factory image with minimal difficulty thanks to all your help.  I really appreciate your thoroughness and timeliness in your response to my posts!

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‎01-02-2023 03:45 PM

HP Recommended

Anytime. 

 

Glad to have been of assistance. 

 

Hopefully, the new SSD will finally fix your notebook's problems. 

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‎01-14-2023 04:28 PM

HP Recommended

Well, I had a good run with no BSODs since Jan 3. However, I just this afternoon had 2 BSODs in a short period of time. So, the factory reset of my laptop and replacement of my SSD apparently did not solve my problem(s)! Or I have new problems.

 

Here are the BSOD errors:

 

DRIVER_IRQL_NOT_LESS_OR_EQUAL     What failed: fvevol.sys

 

PAGE_FAULT_IN_NONPAGED_AREA      What failed: win32kfull.sys

 

Any further suggestions to troubleshoot?

 

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‎01-14-2023 04:32 PM

HP Recommended

Sorry that you are still experiencing problems with your notebook. 

 

Unfortunately, I don't have any other suggestions for you to try. 

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‎01-14-2023 08:45 PM

HP Recommended

Ok, thanks for the reply

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