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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Corrupted Bios - Recovery

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08-12-2019 01:22 AM
Due to some problems that i had with charging and thought that it was bios problem i decided to update it. I downloaded the recommended version (sp92961.exe) for my model, flashed it in a usb drive and forced the update. During the process the laptop restarted and suddenly powered off (possibly due to the charging problem).
Since then, when i try to power on, i get black screen, no keyboard lights, no sounds or beeps, and i hear only the fan.
I tried almost every method to recover bios with no luck. I used keyboard combination win + B or win + V with or without a flash recovery drive with the bios installed, removed RAM and removed cmos battery. Nothing worked.
During my attempts to recover it, i solved the charging problem by removing battery with charger and holding the power button for some seconds.
Is there any suggestion to recover or to flash bios?
08-14-2019 12:07 PM - edited 08-14-2019 12:08 PM
Hi! @Johnjs123456,
Thanks for writing to us.
Create a USB recovery drive and try performing a BIOS recovery.
Download the latest version of BIOS using this link. Click Here
Install a BIOS recovery file from the HP website using a USB flash drive. To complete this step, you need a second working computer with an active Internet connection.
Refer this article to know more information about recovering the BIOS. Click Here
Let me know if this helps!
Take Care!
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A4Apollo
I am an HP Employee
08-16-2019 10:49 AM
Hi! @A4Apollo
Thanks for your answer.
Although i had already done the steps you proposed, i repeated them again. The result is the same.
I think that no key combination is going to work as i don't get any light on my keyboard which may means that is inactive.
08-16-2019 05:22 PM
Hi! @Johnjs123456,
Thanks for writing back to us. It certainly sounds like the BIOS on the PC has been corrupted.
Please contact HP support for service options.
Contact HP support using this link. Click Here
Take Care!
A4Apollo
I am an HP Employee