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hmkashif Honor Student
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Couldn't find the recovery environment

core i7
Microsoft Windows 10 (64-bit)

Hello guys,

anybody can help me,  i cannot refresh my window as i have D drve as recovery partion. this orignal image partion which i received with new laptop. i am tring to run restore but i am continusely getting this message "Couldn't find the recovery environment" 

i tried to enable Reagentc / enable by command promt but i just getting message image file not found. 

 

Please anybody can help me

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Message 2 of 5
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HP Recommended

Couldn't find the recovery environment

@hmkashif 

If the Recovery environment becomes corrupted for any reason, the only recourse you have then is to purchase HP Recovery Media and use that.  There is nothing you or we can do to restore the Recovery environment.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com

When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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hmkashif Honor Student
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Couldn't find the recovery environment

But is it sure that the recovery media currupted? or it could me another reason? as i can see my recovery partion is showing status ''full'' only 1.4gb free space. but all files are hiden. not visible.

is there any chance to fix this issue without buy new media? as all backup files still in same recovery partitions.

i have one another same model laptop. i bought 2 same brand laptop and both have same hp recovery partion and its full with data.

if i buy new disk or usb meaning another license for windows?

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Couldn't find the recovery environment

@hmkashif 

Being able to see the files in the Recovery partition is no indication of that being intact.

If the built-in Restore does not work, since there is no way to "repair" the Recovery environment, your only recourse to doi a factory reset is then to purchase HP Recovery Media.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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hmkashif Honor Student
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Couldn't find the recovery environment

Dear,

 

I have HP recovery Management software. i created recovery disk yesterday. and it's seccussfuly created. now i have HP recovery media in USB. but when i reset my system and go for recovery by UFI USB i get again same error, error code 0xc000000f.

 

what is exact issue? now i have recovery media created by HP recovery management software.

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