• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Spectre x360 Convertible Laptop PC 13-aw2000 (8UY96AV)

I have ran into a problem recently whereby the laptop will not boot up unless plugged in (though the laptop will run without the charger once booted up), and displays an error message stating that the battery is counterfeit and HP has detected this. However, if the screen idles once the charger has been removed, this counterfeit error will return.

 

This laptop is around two years old, was bought from a reputable retailer, and has had no modifications of repair work carried out on it.

 

The failure ID is:

 

6FQETH-000C02-MFPV41-C0UJ13

 

I have tried updating the BIOS, which has not resolved the issue.

 

The laptop is otherwise healthy, and the battery charges and drains fully.

 

Any suggestions would be greatly appreciated.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.