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‎09-18-2024 04:50 PM

HP Recommended
Product: HP Spectre x360 - 13-ae014dx
Operating System: Microsoft Windows 11

My system crashed when I was attempting a factory reset. It started a boot loop of “please wait” followed by “undoing changes” 

Is there anyway to do a factory reset at this point? F11 continues the same screens. System check shows a failed hard drive check. Recommendation is to reinstall OS but I don’t have a disc drive and it didn’t come with a USB back up. Computer is over 6 years old.

1 REPLY 1

‎09-18-2024 05:07 PM

HP Recommended

After you replace the failed 512 GB NVMe SSD, you can use the Microsoft media creation tool to make a bootable USB installation flash drive to reinstall W11 (2nd option).

 

Download Windows 11 (microsoft.com)

 

A recommended NVMe SSD replacement:  I'd go with the 1 TB model since the 500 GB model shows it to be only $3 less.

 

Amazon.com: SAMSUNG 980 SSD 1TB PCle 3.0x4, NVMe M.2 2280, Internal Solid State Drive, Storage for P...

 

Below is the link to the service manual:

 

HP Spectre x360 13 Convertible PC Maintenance and Service GuideIMPORTANT! This document is intended ...

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