Crash

[Maipiù]

Buonasera

Ho comprato un portatile Hp Pavillion, nuovo, che ogni tanto va in crash ed esce il messaggio “Boot device not found. Please install an operating system on your hard disk” (ho la foto)

L’ho portato alla ditta dove l’ho comprato: non ha fatto altro che reinstallare tutto, ma il problema è rimasto.

Cosa posso fare? Grazie

[danny-r]

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Thank you for your understanding.

[Maipiù]

Good morning,  I try in english:

I bought a new Hp Pavillion laptop, which occasionally crashes and leaves the message "Boot device not found. Please install an operating system on your hard disk "(I have the photo)
I took him to the company where I bought it: he did nothing but reinstall everything, but the problem remained.
What can I do? Thank you

[Echo_Lake]

@Maipiù
Thank you for posting on the HP Support Community.

If the error message indicates 3F0 error or Boot Device Not Found, this message displays or the hard drive cannot be detected.

Firstly, let's perform a hard reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step.

Next: Restore BIOS default settings.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. (If the error message displays proceed to the next step)

Next: Test the hard drive using HP PC Hardware Diagnostics

1. Plug the AC adapter into the computer.
2. Press the Power button for at least five seconds to turn off the computer.
3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
5. In the Component Tests menu, click Hard Drive.
6. Click Quick Test.
7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.

If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.

Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum.  Have a great day!

[Maipiù]

Thank you, I will try. But is so strange: is a new laptop!

[Echo_Lake]

@Maipiù

Thank you for posting back.

Work on it as per your convenience and keep me posted on the results.  

Have a great day! 

Thank you for posting back.

Work on it as per your convenience and keep me posted on the results.  

Have a great day!