Cursor disappears/touchpad not working in Chrome windows 10

[ej191]

This question has been asked before with less detail and the thread seems to be dead.

I have an HP Pavillion x2 detachable win-10.

Every time I use Chrome browser the cursor disappears after a while.

I have tried cancelling the harsware acccelleration option.

I have uninstalled the touchpad drivers and reinstalled them.

I have tried disabling the touchpad drivers and reverting to the generic windows driver.

Please don't tell me to factory reset the laptop. 

I have had this problem from the get go when I bought this machine a few months ago.

This solution never works and costs the user a lot of time and headache.

The problem keeps coming back.

It is not a hardware problem because it is limited to the Chrome environment. 

I suspect it has something to do with the fact that the screen is touch and with win-10.

This seems to be a problem disturbing many HP clients. 

I would be good to have a step by step instruction of everything that can be done.

If HP doesn't have a solution it would be good to know that explicitly (so I will move to a different browser)

[DavidSMP]

Hi @ej191,

Good Day.  A warm welcome to the HP community. I reviewed the post regarding issues with the touchpad’s pointer that disappears while using google chrome.I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. It is a privilege to share this platform with you.

To assist you with accurate information I would require more information regarding this.

Have you tried to uninstall and reinstall Google Chrome and check again?

For now please perform these steps:

• Please uninstall Google Chrome completely. Please use CCleaner to uninstall it and delete registry entries also.
• You need to google CCleaner to download and install it.
• Then install the latest version of Google Chrome from the Google website.
• Then check if the issue gets resolved.
• If it does not uninstall the Chrome Browser again and then create a new local administrator user account and reinstall Google Chrome back and check again.
• This should do the trick for you.
• To create a  new local user account please follow the steps outlined in this link: https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...
• Finally, please run HP support assistant and ensure to update the bios, chipset and touchpad drivers and apps. This should do the trick for you. Please ensure to run Windows updates also

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.    Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[David247a]

Did it work? Sounds like a lot of hassle and I wouldn't want to waste more time unless I knew it had a good chance of working.