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FFLT
Level 1
5 3 0 0
Message 1 of 3
349
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Solved!

Démarrage avec batterie impossible

HP Recommended
PC ENVY DV7
Microsoft Windows 10 (64-bit)

In french.

Bonjour,
J'ai remplacé la batterie de mon PC portable ENVY DV7 par un modèle authentique.
La batterie se charge bien.
Si je débranche le chargeur en cours de fonctionnement, le PC continue à fonctionner sur la batterie.
Si je veux lancer le PC sans le chargeur il tente de démarrer pendant 2 sec environ et se coupe .Pour tenter un nouveau démarrage je dois attendre un délai ou rebrancher le chargeur.
Problème batterie ou PC ?
Merci de votre aide.

FFLT.39

 

In English

Hello,
I replaced the battery in my ENVY DV7 laptop with an authentic one.
The battery charges well.
If I unplug the charger during operation, the PC continues to run on the battery.
If I want to start the PC without the charger it tries to start for about 2 seconds and then shuts down. To try a new start I have to wait a delay or reconnect the charger.
Battery or PC problem?
Thank you for your help.
FFLT.39

1 ACCEPTED SOLUTION

Accepted Solutions
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 340 449
Message 2 of 3
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HP Recommended

Hi@FFLT, Welcome to the HP Support Community!

 

Let's try this:

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
  5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

  • In the Component Tests menu, click Power, and then click an AC Adapter Test.
  • Click Run once.
  • The AC Adapter Test begins.
  • When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

  1. In the Component Tests menu, click Power, and then click Battery.
  2. Click Run once. The Battery Test begins.
  3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

View solution in original post

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2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 340 449
Message 2 of 3
Flag Post
HP Recommended

Hi@FFLT, Welcome to the HP Support Community!

 

Let's try this:

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
  5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

  • In the Component Tests menu, click Power, and then click an AC Adapter Test.
  • Click Run once.
  • The AC Adapter Test begins.
  • When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

  1. In the Component Tests menu, click Power, and then click Battery.
  2. Click Run once. The Battery Test begins.
  3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Was this reply helpful? Yes No
FFLT
Author
Level 1
5 3 0 0
Message 3 of 3
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HP Recommended

I took the test as you advised me.
Everything is OK, but I had a comment saying that if the boot was not done, the battery should be changed.
I transmitted this result to the merchant who will exchange the battery.
I had passed the HP hardware diag test downloaded and run on Windows but did not get this comment.
In the future I will also use the test launched by F2.

Thank you for the help you gave me

Was this reply helpful? Yes No
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