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- HP Community
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- Notebook Boot and Lockup
- DV6-7010US with Windows 10 no longer starts BIOS

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08-13-2019
02:31 PM
- last edited on
08-13-2019
02:37 PM
by
Jacky-D
I have an HP DV6-7010US that until this am was working fine no start-up problems!
This am when I pressed the power button, all that happened was the Wifi light glowed yellow , the fan ran and about 5 seconds later the Caps Lock button started flashing, the screen remained black and the hard drive inoperative.
After several attempts with the same result I consulted the HP support assistant and concluded I had a BIOS problem. Based on the suggestions I then tried all of the following:
A soft restart by removing the battery, pressing Power for 30 secs to discharge any residual energy. then pressing the Windows & B keys before powering up, I held the keys in but no screen info or sounds resulted even after 1 minute. Same holds true for Windows & V keys.
I checked the CMOS BIOS battery at 3.2V, removed and reinserted the memory cards, then repeated the procedure with an external monitor - same result.
I cannot find the BIOS recovery software referenced on “Recover a BIOS using a USB drive” on the HP software & support page, the closest I get is ‘Windows 8 update’ .
Any /all suggestions welcomed THANKS
Solved! Go to Solution.
Accepted Solutions
08-16-2019 03:19 AM
Welcome to the HP Support Community!
You can use the latest BIOS available for your computer for Windows 8 or Windows 7 to downgrade the BIOS on your computer.
I recommend you follow the steps in the below article to perform BIOS recovery.
https://support.hp.com/us-en/document/c02693833
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
08-16-2019 03:19 AM
Welcome to the HP Support Community!
You can use the latest BIOS available for your computer for Windows 8 or Windows 7 to downgrade the BIOS on your computer.
I recommend you follow the steps in the below article to perform BIOS recovery.
https://support.hp.com/us-en/document/c02693833
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
08-16-2019 06:29 AM
Hi, Thanks much for suggesting the Windows 8 F25A BIOS as the file. I created a boot USB as instructed on the site (no problems) however when I placed it in the PC and powered up it only flashed twice then the PC reverted to flashing 'WiFi' & 'Caps lock' lights. I also tried holding down the Windows and V key then powering up - no success!
Any further suggestions are welcomed.
08-16-2019 09:31 AM - edited 08-16-2019 09:31 AM
If the steps I shared didn't do the trick, it would confirm a hardware malfunction and you may want to contact support to have the device repaired.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Cheers!
The_Fossette
I am an HP Employee