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‎07-02-2019 03:38 AM

HP Recommended
Product: notebook
Operating System: Microsoft Windows 7 (32-bit)

When i get boot from boot menu i can't see DVD/CD player in this menu but the DVD is appearing in windows normally . please help me to fix this problem

1 REPLY 1

‎07-02-2019 06:17 AM

HP Recommended

Hello @Dragoon555 

 

Thank you for posting in the HP Support Community.

 

This may happen because of variety of reasons:

- the PC does not recognize the DVD you are trying to use as bootable one - it is not written properly to be able to boot it from

- settings from the BIOS

 

I am kind of excluding the option for DVD device corruption because Windows can see it. Are you able to indeed read the DVD from within Windows ?

 

Can you provide more information about what you are trying to boot from ? How did you write the DVD ? Any details or even pictures from your camera/phone would be great.

 

Thank you

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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