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‎04-22-2020 08:37 AM - edited ‎04-23-2020 12:54 PM

HP Recommended
Product: HP Spectre x360 - 15-ch055na
Operating System: Microsoft Windows 10 (64-bit)

Laptop was on and working I nipped out the room for 5 mins to return to a laptop that was not on. Realised it was not turned on at the mains. I turned it on and still nothing no light to indicate any power. proceeded to check the power output and all is fine with the power supply, any suggestions as its only about 1 half years old and should last  longer than that?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-25-2020 02:40 PM

HP Recommended

@jazz_e_j

Thank you for posting on HP Support Community.

 

This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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1 REPLY 1

‎04-25-2020 02:40 PM

HP Recommended

@jazz_e_j

Thank you for posting on HP Support Community.

 

This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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