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‎02-18-2020 08:59 PM

HP Recommended
Product: Pavilion x2 Detachable PC 10 product # K3N12UA#ABA
Operating System: Microsoft Windows 10 (32-bit)

After resetting my laptop I'm stuck on a loop during start-up that says, "There's a problem that's keeping us from getting your PC ready to use... " I tried to reset again in advanced options but its telling me, "There was a problem resetting your PC. No changes were made."

 

What can I do to get back into my laptop? I went into recovery options but it won't accept my administrator password.

1 REPLY 1

‎02-18-2020 10:53 PM - edited ‎02-18-2020 10:54 PM

HP Recommended

Hello @Kyakel 

 

Welcome !

 

It seems to be the Reset procedure did not complete successfully in your case. The recovery partition may not work on your PC due to corruption - this may happen due to hardware issues or Windows Update which may corrupt the Windows installation corruption.

 

  • In order to fix the issue, you may reinstall Windows 10 - fresh clean Windows installation. Details are provided in the PDF file attached below - make sure you check it out.

 

 

  • Make sure you to also test your hardware using the Esc/F2 option from inside BIOS/UEFI. Here is how to do it >> https://www.youtube.com/watch?v=6JXUp43ahHA
  • Hardware issue is less likely to be the cause of the problem. However, just to be 100% sure, make sure you follow this simple and fast step to rule out a potential hardware problem

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Testing Your HP Computer Hardware
Testing Your HP Computer Hardware
youtube.com/watch?v=6JXUp43ahHA
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
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